Credits for OnDemand Services can only be used for OnDemand Services and education credits can only be used for education offerings.
A Splunk education credit can be used to redeem courses from the Splunk education catalog and OnDemand Services credits can be redeemed for services from the Splunk OnDemand Services catalog. For example, one education credit can provide roughly three hours of training content for a single subject. Five OnDemand Services credits can be used for a “use case advisory” session with a Splunk product expert.
Qualification for Success Plans are based on minimum product purchase requirements. These vary for Standard and Premium Success Plans as detailed above. For purchases made before Feb 1, 2022, please refer to our legacy Success Plan table.
Success Plans include separate credits for education and OnDemand Services. Education credits can be redeemed for courses from the education catalog. OnDemand Services credits can be redeemed for any activity in the OnDemand Services catalog.
You can check your education and OnDemand Services credit balance using the Splunk Support Portal. Learn how to redeem education credits and OnDemand Services credits on the portal, as well.
Yes. Education and OnDemand Services credits can be purchased on their own at any time, for any reason.
Technical Account Manager and Value Boost are designed to help you achieve specific, targeted technical and business outcomes through a personalized and expedited support experience.
Your Technical Account Manager is a designated product expert that intimately understands your environment and can guide your maturity journey, advise you on complex technical issues, ensure an expedited support experience and assist your Splunk experts with their education needs.
Value Boost provides you with a designated Splunk Platform consultant that understands your environment and provides direct technical advisory assistance, when required. It also includes a comprehensive technical and business assessment of your environment designed to create an action plan to achieve your outcomes and hands-on execution of that action plan in your environment.
Technical Account Manager is available for Splunk Platform and Value Boost supports Splunk Platform, Splunk Security and Splunk Observability.
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