Key Challenges
IMDEX ’s teams needed a tool to manage exorbitant amounts of data from multiple systems, making it difficult to avoid downtime and secure their infrastructure.
Key Results
By automating monitoring on a 24/7 basis, Splunk helps IMDEX’s teams address issues proactively, cutting costs and keeping mining operations as safe as possible.
Being able to give time back to our resident analyst has been very rewarding. It means we’ve spent more time collaborating on projects designed to improve everything from security to customer experience.
Prioritizing Employee Safety During the COVID-19 Pandemic
Following a tough 2020 for all, IMDEX quickly turned its attention and resources to returning its workforce at Perth back to the office as safely as possible. Following government guidelines on capped numbers and social distancing, the team used Splunk to manage and monitor the number of employees returning to the Perth office through employee swipe card access logs. IMDEX not only tracked the number and location of employees in real time, but also captured relevant contact tracing data to adhere to strict government COVID-19 regulations.
Fine-Tuning and Fraud Fighting
IMDEX is doing even more with Splunk, collaborating with Data#3 to explore how they can use Splunk to fine-tune other processes, such as looking for any fraudulent transactions. The team gets alerts if any suspicious behavior occurs — such as duplicate invoicing, asset write-offs or other erroneous transactions — so they can take immediate action.
Moving forward, IMDEX is exploring additional ways to use data to bolster security, stave off ever-evolving cyberattacks and improve the customer experience for success today and tomorrow.
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